One person, beside your account from day one
Every new Naija AI user gets a personal manager before any money moves: a call within 24 hours of registering, help through activation, deposits and settings, and a named person to reach afterwards. This page explains exactly what that support covers and how to use it.
- A named manager, not a rotating ticket queue
- Help with activation, deposits, withdrawals and settings
- Support desk behind the manager, Monday to Friday, 8:00–17:00 WAT
Registration is open, places are limited
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Your personal manager will contact you within 24 hours.
What personal support means here
Personal support means one named individual is responsible for your account experience from your registration until you close it. Your manager runs your activation call, learns your goals and your limits, sets up the platform with you, and remains your first contact for everything afterwards. There is no rotation: the person who explained exposure limits in week one is the person who answers your withdrawal question in month ten, and if they are away, a named colleague covers with your file in hand.
The role is deliberately not sales. Managers are measured on whether accounts are set up correctly and whether users understand what they hold, not on deposit volume, and they are trained to say "this much risk does not suit your situation" out loud. That culture is the difference between a support system and a retention machine, and it is the part of this platform our longest users praise most.
What good it does you
Individual attention
Settings matched to your actual situation and patience, not a template. Two users with the same balance can sensibly run different configurations.
Help with activation
Verification, venue connection and first deposit walked through live, so the common early mistakes simply never happen.
Fast answers
One person who knows your setup answers in minutes during support hours, instead of a queue re-learning your history each time.
Information you can use
Explanations tuned to your level: the same report read differently for a beginner and an engineer, both accurately.
Continuity
Your history stays with one person. Nothing about your account depends on you repeating yourself to strangers.
What your manager can help with
- Account activation: identity verification, venue connection, first login and security settings, including 2FA and backup codes.
- First steps: choosing starting strategies, setting exposure and stand-down limits, and understanding what each setting does before it matters.
- Platform use: walking the dashboard, reading the weekly reports, using the practice environment to see strategies behave without new capital at risk.
- Deposits and withdrawals: which method fits your banking habits, what the timings are, chasing a stuck transfer, and confirming destination details before large withdrawals.
- Keeping details current: new phone, new email, new bank account, and why verification must be redone when the big things change.
- Questions about features: what an alert means, why trading paused, what a term in the report means. No such question is too small.
Who this suits
Beginners, obviously and first: having a person to ask turns week one from a maze into a schedule. But experienced users choose it just as often, not for hand-holding but for efficiency: one informed contact beats re-explaining context to a helpdesk every time. People managing busy lives value the callback pattern, you message when free, your manager calls when you say. And cautious investors, the ones who read every legal page before depositing, use the manager as their due-diligence channel, asking the awkward questions early. If your preference is to be left entirely alone after setup, say so; that is a supported preference too, with the desk behind the manager whenever you need it.
How the service works, in four steps
- 1
Register
Complete the form on this page; your details reach the manager assigned to new Nigerian accounts.
- 2
The call
Within 24 hours your manager calls, introduces themselves and books the activation session at your convenience.
- 3
Activation
Verification, connection, settings and first deposit, done together on one call, with you in control throughout.
- 4
Ongoing support
The same person answers your questions thereafter, with the support desk and complaint procedure behind them.
Ways to reach support
| Channel | Best for | Response |
|---|---|---|
| Personal manager | Everything about your account, settings and plans | Callback or email reply, same working day |
| Email, [email protected] | Payment issues, documents, anything in writing | First reply usually within one working hour in support hours |
| Help centre | Guides, how-tos and the legal pages | Immediate, always available |
Support hours
The desk and your manager work Monday to Friday, 8:00–17:00 WAT, excluding Nigerian public holidays. Outside those hours, email is collected and answered from 8:00 the next working morning, and security incidents, suspected account takeover, fraud reports, always mark their subject line accordingly, are read first. The average phone wait during support hours is usually under 5 minutes on the phone.
Deposits, withdrawals and support on money questions
Money questions get priority handling because they involve your funds directly: a deposit that has not landed, a withdrawal past its expected time, a card refund lagging. Your manager tracks the payment side with the providers while you keep your receipts; the timing rules themselves are on the Deposit & withdrawal methods and Withdrawal policy pages. If a payment question cannot be resolved on first contact, you receive a reference number and a specific next update time, never a vague "soon".
Frequently asked questions
Within 24 hours of your registration, on the phone number you gave. If the hour is inconvenient, say so and they will call when you prefer.
The opposite: beginners are exactly who the service is designed around. Your manager assumes no prior knowledge and explains each step before doing it, and no question is judged.
Yes, from strategy selection to alert levels to changing your exposure limits. They will also sanity-check settings you configured yourself, which we recommend after any big life change.
Send it with the transaction reference and it jumps the queue. Payment questions are prioritised during support hours, and you always get a specific status and a next update time.
Three ways: your personal manager directly, email at [email protected], or the help-centre pages for anything self-serve. All three are covered above with their response times.
A named colleague covers with your file in hand, and the support desk answers anything urgent the same day. Coverage is planned, so "my manager is away" never becomes "nobody knows my account".
No. Managers are measured on correct setup and user understanding, not deposit volume, and they are trained to say out loud when a risk level does not suit your situation.
Prefer to start with a conversation? Register above and your manager will call, or write to [email protected] first with any question at all.