Talk to a human, any working day
Our team aims to give every user quick, friendly and knowledgeable support. Whether you are completely new to automated trading or already manage a large portfolio, we are ready to answer questions, explain features and help resolve problems, morning to evening. Fill in the contact form and tell us what you need: a support officer reviews every request and replies as quickly as possible, usually within one working hour.
Registration is open, places are limited
By creating an account, you agree to our Privacy Policy · Terms of Use.
Your personal manager will contact you within 24 hours.
Our Lagos office
Visitors are welcome during opening hours. Call or email first if you can, so the right person is free to see you.
Address
22 Adetokunbo Ademola Street, Victoria Island, Lagos
Opening hours: Monday to Friday, 8:00–17:00 WAT
Call centre
Lines open Monday to Friday, 8:00–17:00 WAT (excluding public holidays). Average wait time: usually under 5 minutes on the phone.
[email protected]
Replies usually within one working hour.
Who answers, and what they handle
Every message reaches Client Support & Compliance, a single desk that owns your question until it is closed.
Platform and account help
Registration problems, verification, strategy settings, reports you cannot find, or anything on the dashboard that looks wrong. The desk can see your account status and walk you through the fix step by step.
Deposits and withdrawals
NIP transfers that have not landed, card or OPay questions, withdrawal timing and limits. Payment questions get priority handling because they involve your money directly.
Documents and compliance
Identity verification documents, questions about our AML/KYC policy, and requests for statements or confirmation letters for your own records.
Complaints and security
Anything you are unhappy about, or any suspicion of fraud, phishing or a cloned company misusing our name. Complaints follow the formal procedure on our Complaints page.